Private: Call center service provider – Spragom

Through both voice and non-voice services, such as call center support services, BPO is commonly utilized for marketing, advertising, and survey purposes. Non-voice BPO laborc is primarily a back-office activity, whereas voice-based BPO employment is directly involved with clients. By delivering exceptional and innovative customer service, third-party aid from BPO can improve the client experience.

Businesses employ both voice and non-voice-based BPOs to create an effective marketing strategy. By utilizing BPO services, businesses now have a substantial advantage in terms of market penetration. The range of call center services available in India is extensive, and if used wisely, can deliver considerable results.

Voice process :

The inbound voice process and the outbound voice process are the two procedures that make up a speech process.

Voice process types :

Inbound Voice process
Outbound Voice Process

Non-Voice process :

This method, unlike call center outbound, does not include receiving or making a phone call to customers. This process requires the ability to write or type, as well as the ability to understand the type of query to perform the appropriate process. This is an important step in dealing with consumer issues through email and chat support.

Non -Voice process types :

Email support in Non-Voice Process
Chat support in a Non-voice process