salesforce service cloud features

The Salesforce Service Cloud is a cloud-based platform that enables companies and organizations to support their customers easily and deliver great customer service.

Entirely customizable cloud-based service that you can configure based on your specific requirements. It’s also available via mobile app, so you can respond effectively regardless of where you are or what device you have at hand. The Salesforce Service Cloud is a complete and comprehensive system designed to help businesses achieve their goals.

Top features of salesforce service cloud :-

1Workspace for agents
2.. Case administration
3.Management of knowledge
4.Automation of service processes
5.Routing across multiple channels
6.Analytical services
7.Integration of computer telephony (CTI)
8.Automation through macros
9.Asset and order administration